Consultation with the Counseling Center staff is available Monday–Friday, 8:00 a.m.–5:00 p.m. by phone or appointment. Consultations are available for students, family members, faculty, staff, or any concerned person who wishes to talk with a counseling professional about a student suffering from emotional stress, counseling referrals, or other issues. Please be aware that information about a student currently receiving services cannot be released or acknowledged without a signed release form in compliance with HIPAA.
If a consultation is needed outside of the Counseling Center normal business hours, please contact the Penn State Crisis Line at 1-877-229-6400.
Information for Faculty & Staff
Advice on Assisting Students
Contact the Counseling Center for a consultation
Visit our Mental Health Crisis Intervention page or contact the Penn State Crisis Line at 1-877-229-6400
Information for Parents and Families
The Counseling Center provides a range of mental health services. The first step typically begins with a phone screening appointment. For more information about what your student can expect at CAPS, we encourage you to explore our website.
Keep in mind, we can talk with you about your concern for your student. However, we are only be able to share specific information about your student's treatment if they have signed a written release allowing us to do so.
What to do if you are concerned about your student
Students are adults and should schedule their own appointments. However, the Counseling Center counselor can help you figure out how to talk with your student about your concerns and, when indicated, encourage scheduling an appointment the Counseling Center.
If you are concerned about a mental health emergency after the Counseling Center business hours, you or your student can contact the Penn State Crisis Line at 1-877-229-6400 or visit the Emergency Department at WellSpan York Hospital.
Referrals to community providers
The Counseling Center provides short-term individual services only. We often refer students with ongoing or chronic conditions to local providers. Help your student by sharing insurance coverage details or helping them to access that information.