Coronavirus Information

This site provides access to the most up-to-date information on Penn State’s response to the coronavirus, as well as related campus-specific information.

KeepLearning.psu.edu: This dedicated website for students offers support for remote learning, resources for academic advising and tutoring, and contact information.

KeepTeaching.psu.edu: Course instructors visiting the site will find information on effective teaching, technology training, webinars and support as they update and teach their courses for the upcoming semester. The site also features a newly created guide for instructors specifically designed for preparing and teaching this fall.

VirusInfo.psu.edu: Penn State’s main website with links to the latest news and answers to frequently asked questions about the University’s response to the coronavirus pandemic. The site’s resources page also contains links to dedicated resources for students and employees; information on testing, contact tracing and monitoring for the campus community; classroom and office guidance; and policies on masking and social distancing.

Penn State COVID-19 Compact: Before returning to campus, students are asked to verify that they understand the behavioral requirements and guidelines, via LionPath.

Penn State has announced the University, including all campuses, will resume on-campus work and learning in the fall semester. Information specific to Penn State York is below.

Message from Dr. David Christiansen, Chancellor

We are delighted to welcome you to the Penn State York campus!

Ever since the University moved to remote classes in March 2020, we have been looking forward to the return of students to our campus. Over the course of the summer, members of our staff have worked tirelessly to prepare a safe environment in which students can once again take their classes and pursue their Penn State degree. Our faculty members have been planning their fall and spring semester courses – whether they are delivered face-to-face, remotely, or via a combination of the two – to provide students with the richest learning experience possible.

Of course, we must all take the necessary precautions to minimize the threat of COVID-19, and that means wearing masks and keeping socially distant from others whenever we are on campus. Please do your part and be respectful of others. Remember: you wear your mask to keep me healthy, and I wear my mask to keep you healthy.

David

Is the campus open?

Yes, Penn State York has reopened to students, faculty members, and staff members. Please see “Contacting Campus Offices” below for detailed information for how to contact staff offices during normal business hours, Monday through Friday.

Students who need assistance accessing a remotely delivered class should contact Penn State IT at 814-865-HELP (4357) or ITservicedesk@psu.edu. The University is assisting students who lack a computer and/or access to broadband internet.

All individuals are required to wear a facemask at all times when they are on campus, both indoors and outdoors.

Penn State Outlines Procedures for Return to Campus

Will Penn State be testing students and employees for coronavirus?

Read about the University’s testing, contact tracing, and monitoring plans

What are the pre-arrival requirements for Penn State students for return to campus and community?

See details of the pre-arrival requirements

Penn State Administrative Policies Concerning Covid-19

Please see Policy AD101 COVID-19 at the Penn State Policies website.

Contacting Campus Offices

Remote Hours
Monday–Friday
8:00 a.m.–5:00 p.m.

Penn State York is committed to providing information and support to the campus and community during the coronavirus pandemic. Many faculty and staff members continue to work remotely to help contain the spread of the coronavirus as recommended by the state and federal government, but some office have limited in-person hours. The campus will continue to provide quality services throughout this crisis. Please continue to call campus offices and communicate via your Penn State email. Phone calls and emails will be answered between 8:00 a.m. to 5:00 p.m., Monday through Friday. Those calls and emails placed after hours will be answered the next business day. If face-to-face meetings are necessary, please schedule an appointment with the appropriate office, and check the in-person hours listed. If there are not people working in a particular building and it is locked, please call Police and Public Safety at 717-771-8444.

Campus Office Contacts and Hours
Office	Hours	Contact Person
Academic Affairs 717-771-4051	Monday and Wednesday 9:00 a.m.–5:00 p.m. Tuesday and Thursday 11:00 a.m.–1:00 p.m.	ykacadaffairs@psu.edu
Admissions 717-771-4040	Mondays – Thursdays 1:00 – 4:00 p.m.	Ryan Service rjs434@psu.edu
Advising 717-771-4053	Tuesday–Thursday 8:00 a.m.–12:00 p.m.	Cathy Sheaffer ces9@psu.edu
Alumni Relations 717-718-6781	Remote	Iona Conlon iona@psu.edu
Bookstore 717-771-4110	Monday–Thursday 9:00 a.m.–4:00 p.m.	Amy Cody ajc5@psu.edu
Bursar 717-771-4122	Tuesdays and Wednesdays 8:00 a.m.–12:00 p.m.	Sue Ruch sar32@psu.edu
Business Office 717-771-4061	Remote	Holly Gumke hlg4@psu.edu Patti Tabb pat12@psu.edu
Chancellor’s Office 717-771-4120	Remote	Jane Pflaum jap34@psu.edu
Continuing Education 717-771-4032	Remote	Patty Bowen pab166@psu.edu
Development Office 717-771-4127	Remote	Di Hershey dkh13@psu.edu
Fitness Center 717-771-4045	Beginning March 1 Monday–Thursday 9:00 a.m.–4:00 p.m. Appointment required, as in the Fall	Scott Simonds sfs9@psu.edu
Graduate Programs 717-417-9529	By appointment	Jon Price jlp31@psu.edu
Graham Fellows Program 717-771-8408	Remote, except for the following in-person hours: Tuesdays and Wednesdays 10:00 a.m.–2:00 p.m.	Allan Lehman asl167@psu.edu
IT and IT Help Desk 717-771-4080	Monday–Friday 8:00 a.m.–6:00 p.m. Saturday 10:00 a.m.– 4:00 p.m. (virtual) Sunday 12:00–5:00 p.m. (virtual)	Loren Brewster lxb104@psu.edu
Library 717-771-4020	Closed on Friday, April 2 Monday–Thursday 9:00 a.m.–6:00 p.m. Friday: 9:00 a.m.–4:00 p.m. Closed weekends	Barb Eshbach bee11@psu.edu
Nittany Success Center 717-771-4026	Monday and Friday Remote operation 9:00 a.m.–5:00 p.m. Tuesday–Thursday 10:00 a.m.–4:00 p.m.	Peggy Violette muv92@psu.edu
Pullo Box Office 717-505-8900	Remote	Tina Rohrbach tmr27@psu.edu
Registrar 717-771-4057	By appointment	ykregistrar@psu.edu
Rosie’s (food service) 717-771-4039	Monday–Thursday 10:00 a.m.–4:00 p.m. Friday Closed	Alan Thoman ma4050@metzcorp.com
Student Affairs 717-771-4055	Tuesday and Thursday 11:00 a.m.–3:00 p.m. Wednesday 10:00 a.m.–2:00 p.m.	Scott Simonds sfs9@psu.edu
University Relations 717-771-4128	Remote	Barbara Dennis bhd5@psu.edu
Zoom Room/Remote Learning Space (Conference Center) 717-771-8444	Monday–Friday 8:00 a.m.–9:00 p.m.	Bob Lehman ral271@psu.edu

Frequently Asked Questions Regarding Penn State York’s Response to the Global Coronavirus Outbreak

Penn State York is providing a campus-specific set of Frequently Asked Questions (FAQs) to help provide information during this global coronavirus outbreak. The FAQs will be updated as information becomes available. We realize that our students, faculty, staff, and the community have specific questions about how the campus will handle modified operations.

Also visit the University’s FAQs page concerning coronavirus for more information.

Academic Affairs

I am not comfortable with remote delivery of my classes. Where can I get more information to make it easier for me?

Visiting Remote Learning at Penn State is a good place to start! Your professors can also provide you with specific information about the courses they are teaching.

Is tutoring still available while face-to-face instruction is suspended?

Yes, the Nittany Success Center (NSC) is offering Synchronous Online Tutoring currently. The staff will return to in-person tutoring when classes resume on campus.

Request a Tutor online to view our tutoring schedule, make appointments, review instructions for online tutoring, reset password directions and also watch a video demonstrating how online tutoring works. Contact information for the NSC is also listed there.

I have not heard from one of my professors. What should I do?

Start by emailing your professor directly using the email address on the course syllabus that you were given at the beginning of the semester. If you don’t hear back from the professor within 24 hours, please contact ykacadaffairs@psu.edu

I am involved in undergraduate research this semester with one of my professors. When can I resume my work?

Students may once again engage in undergraduate research as long as the student has been cleared to return to campus and the professor is willing to work with the student. Students may not meet with faculty in their offices due to social distancing requirements, though meetings elsewhere on campus are permissible. If lab work is involved, students and their faculty mentors are obligated to follow all guidelines that are in place for social distancing and sanitizing equipment after each use.

I’ve worked really hard to earn my college degree. What is happening with the commencement ceremony?

We hope that conditions will soon improve that will allow Penn State York to host an in-person commencement event. When we are able to once again have a commencement ceremony on campus, students who were unable to participate in spring 2020, summer 2020, or fall 2020 commencement ceremonies will be invited back so that they may walk across the stage and fully participate in this important milestone event. Information about the spring 2021 commencement will be made public as soon as a decision is made by the University and in consultation with the local municipalities.

How can I obtain a copy of the commencement program?

All students that graduated in the fall 2020 semester will receive one copy of the commencement program. The programs will be sent to the graduate’s mailing address listed in LionPATH, and should arrive in late spring.

Will face-to-face instruction resume when the fall semester begins?

The University is actively exploring this possibility and will deliver guidance for all Penn State campuses. Additional information will be forthcoming.

Where on campus can I find a place to Zoom, study, or work in-between classes?

A Zoom Room/Remote Learning Space is located in the conference center on the lower level of the Main Classroom Building. This space is available Monday-Thursday from 8:00 a.m.-9:00 p.m., and Friday from 8:00 a.m.-5:00 p.m. Please be sure to bring ear buds or headphones, and wear a mask.

Admissions

Is the Admissions Office open?

Yes, we are working normal business hours, from 8:00 a.m.–5:00 p.m., Monday through Friday. The Admissions Office will be staffed in-person Monday through Thursday from 1:00-4:00 p.m. To contact us call 717-771-4040 or email us at ykadmission@psu.edu.

Are you offering campus tours?

To limit the risk of COVID-19 exposure, we recommend all students and families register for a virtual visit, virtual event, or take our virtual tour. We are also offering limited on-campus tours that have been modified to abide by health safety mandates recommended by federal, state, and University. No walk-ins can be accommodated. Please be aware that as the situation around COVID-19 changes, we may need modify our visit options including suspending on-campus tours. Click on the links below to explore options that are currently available.

Schedule a Visit – Weekly visit option
Upcoming Events – Upcoming Events through the semester
Virtual Tour – View our ten-minute virtual tour of the campus

Are you accepting applications for 2021?

Yes, we are accepting applications now for students starting summer 2021 and fall 2021. Learn more about How to Apply.

I am having trouble taking an SAT or ACT exam. Will this impact my chances of admission?

Penn State will be test-optional for students applying to start summer and fall 2021. Students will indicate via a question on the application whether they want test scores used in the evaluation of their application for admission. Test scores will still be required for applicants to the Premedical-Medical program.

Please review our Test-Optional FAQs to find answers to frequently asked questions.

What if I have other Admissions questions?

Please call 717-771-4040 or email us at ykadmission@psu.edu.

Financial Aid and Veteran Benefits

Is the Financial Aid Office open?

Yes, we are working normal business hours, from 8:00 a.m.–5:00 p.m., Monday through Friday. We will be working remotely. We offer individual student appointments by phone or Zoom. Please call 717-771-4196 or email us at yorkfinaid@yk.psu.edu to schedule a meeting or with any questions. We do our best to respond to students as promptly as possible but be aware the beginning of the semester is our highest volume time so please allow 24–48 hours for a response.

I am an incoming student for spring/summer/fall 2021. I want to make sure to maximize the amount of financial aid I receive.

The Free Application for Federal Student Aid (FAFSA) becomes available October 1 for the 2021–22 academic year. Penn State recommends you submit your FAFSA by December 1 to maximize the financial aid you will receive. We also invite you to attend one of our Virtual Free Application for Federal Student Aid (FAFSA) Completion Workshops. Penn State’s School Code is 003329.

Virtual Free Application for Federal Student Aid (FAFSA) Completion Workshop

Penn State will also need your Social Security Number (SSN) on file to evaluate you for federal and state financial aid. You may provide it on your MyPennState account. Make sure you use the same, correct SSN on your FAFSA as you do on your MyPennState account or we will be unable to match records.

I am a current student who has been selected for verification. What should I do?

Verification is a federal regulation that requires colleges and universities to verify the information provided by students and parents on the Free Application for Federal Student Aid (FAFSA). A hold is placed on your financial aid until the required documents are received, reviewed, and corrections are transmitted to the Department of Education. Students need to resolve verification items as soon as possible. You can find your verification prompts in the "To Do List" located within the Student Center in LionPATH. To learn more about Verification Selections please click here.

I am a parent or guardian who has question about my student’s financial aid.

Student records are protected by law under the Family Educational Rights and Privacy Act (FERPA). The student must grant Delegated Access for staff to talk to anyone besides the student about their financial aid. Please view the How to Grant Parent Access in LionPATH website with your student.

I am interested in being considered for scholarships at Penn State York. What should I do?

Scholarships are limited and students typically need to meet academic and financial criteria among other requirements to be eligible. We recommend you visit our Scholarships webpage to learn the process and submit a scholarship application.

I am receiving veteran benefits. Will my benefits be impacted?

Courses that are being held remotely are still counted as residential. Currently, there is no impact to the Basic Allowance for Housing (BAH) or other benefits. However, the fax machine is currently offline. Please contact Christina Lee if you have questions.

What if I have other Financial Aid questions?

Please call 717-771-4040 or email us at yorkfinaid@yk.psu.edu

Advising and Career Development

How can I talk with an academic adviser?

During this time, advisers will be able to work with students remotely such as online meetings using Zoom, phone appointments, via email, etc. Preferences will vary from one adviser to another, so if you are unsure, contact your adviser to confirm.

Contact information for your assigned adviser is in LionPATH. Select the “My Advisors” icon in top right corner of the student home base.

If you don’t currently have an academic adviser, need help contacting your assigned adviser, or have related questions, please call 717-771-4053 or email advising@york.psu.edu.

Who can I contact for help with my résumé, searching for a job/internship, or other related topics?

Advising and Career Development continues to provide career development services to students, alumni, and employers remotely. Please call 717-771-4053 or email lnm5048@psu.edu for more information.

Athletics

The Penn State University Athletic Conference (PSUAC) has postponed all fall sports for 2020. At Penn State York, that includes golf for men and women, soccer, and women’s volleyball.

What is the plan going forward?

The current plan is to play all postponed fall sports in the spring of 2021. Basketball, considered a winter sport, for both women and men is still slated to begin on October 1 and will continue through November 20, at which time the season will recess until after the holiday break. The season will resume on January 4, 2021. New schedules for the postponed sports will appear on the Penn State York website as soon as they are approved.

For questions concerning athletics at Penn State York, please contact Jeff Barkdoll, athletic director, at jdb53@psu.edu or call 717-718-6776.

May students and the public use the outside recreational spaces, i.e. tennis courts, soccer field, practice fields?

All athletic facilities at Penn State York are currently closed for use. This includes all outdoor spaces as well as indoor facilities in the Ruhl Center.

I am a student-athlete and have equipment or my uniform to return. What should I do?

Please be in touch with your head coach or with Jeff Barkdoll, athletic director, at 717-718-6776 or email to jdb53@psu.edu, to make arrangements to return the equipment.

Bookstore

Is the Penn State York Bookstore Open?

The Bookstore is open Monday–Thursday, 9:00 a.m.–4:00 p.m.

Order your textbooks online and they will be shipped free for orders over $75, or choose “store pick up” and pick them up in the Bookstore.

If you have any questions, please call us at 717-771-4111 or email us at sm455@bncollege.com.

Bursar Office

How can I pay my balance?

During this time, you will be able to pay your balance through CASHNet by echeck or credit card.

How do I pay my balance by echeck or credit card?

Please complete the following steps to pay through CASHNet:

From the Student Home Base in LionPATH, select the My Finances option.
On the My Account page, select Manage My Account/Make a Payment.
This will take you to CASHNet.
Select Make a Payment in the top left box.
Choose a payment method and complete all the necessary steps.

Are there any additional fees when paying through CASHNet?

If you pay by echeck, there are no additional fees. Credit card payments will be charged a 2 percent service fee.

How can I view the Tuition Calendar if I am planning to drop a course or complete a withdraw for the semester?

To check the Tuition Calendar for your specific courses please complete the following steps:

From the Student Home Base in LionPATH, select “Enrollment” on the right.
Select “Drop Classes” on the left.
View the Tuition Calendar for each course by clicking the “$” symbol under the Tuition Calendar column.

If you are planning to drop a course or withdraw and have questions about your account, please contact the Penn State York Bursar’s Office at 717-771-4122. A drop or withdraw could also impact your financial aid. For questions concerning financial aid, please call 717-771-4196.

What is the tuition rate for summer courses at Penn State York?

Please visit tuition.psu.edu to view the summer tuition rates. Tuition rates are assessed based on a student’s campus, semester classification, residency, and credit load. If you have questions, please call the Bursar Office at 717-771-4122.

Who can I speak with about my account and other questions related to tuition and payments?

Please call 717-771-4122 to receive assistance with questions you may have about your account or making a payment.

For additional questions regarding Bursar services and information, please visit the University’s FAQs.

Business Services

Is the campus receiving packages, deliveries, and mail?

Yes, the campus is still receiving mail, UPS, and FedEx deliveries as of now. As drivers arrive on campus, there are signs indicating the number they should call for someone to meet them so they can make their drop offs.

Will I be notified if I get mail on campus?

Mail is being sorted on Tuesday and Thursday afternoons and distributed into mailboxes in the mailroom. You will not be notified of regular mail deliveries. If you are looking for something in particular, please email Raeann Koterwas at rak65@psu.edu, Bob Lehman at ral271@psu.edu, and/or Holly Gumke at hlg4@psu.edu, and we’ll let you know if it has arrived.

I have items that I need to order to use at my home for telework. Where should I have them delivered?

During this unprecedented time, the University has authorized the delivery of supplies to individual homes if they are to be used for telework, and if your home is in Pennsylvania. (No shipments of any kind can be sent/delivered outside of Pennsylvania for any reason.) Rosa Brewster (rbb141@psu.edu) can assist with General Stores and other large purchases, but you may use your purchasing card to make smaller purchases as well. As always, you need to receive the appropriate approvals before doing so.

Continuing Education

I am currently registered for or taking a noncredit class via Zoom. Is it still running?

Currently, all scheduled noncredit classes are running via Zoom. Emails were sent to all registered students. If you are a current student and did not receive communication, email ce@york.psu.edu or call 717-771-4032.

What if I am too sick to attend a Zoom session?

Please contact your instructor of record or email ce@york.psu.edu.

I registered for the Assisted Living or Personal Care Administrator Training. Will the class be cancelled?

The upcoming 15-hour Assisted Living Administrator (April 24–25) has been postponed. The date is to be determined. All those currently registered are being issued a full refund and will be contacted by Continuing Education.

At this time, the Accelerated Personal Care Home Administer (May 28–June 26) training will run as scheduled. If there are any changes in the schedule, registered students will be notified via email.

Is the Serving Transgender Communities in Health Care workshop still scheduled?

No, the April 30 workshop, Serving Transgender Communities in Health Care, is being rescheduled for Spring 2021. All those currently registered are being issued a full refund and will be contacted by continuing education on the future date.

I am interested in the accelerated bachelor of science in Business (BSB) program, how do I apply or where can I get information?

See additional information and requirements. For questions, contact Patty Bowen at ce@york.psu.edu or Dr. Ali Kara at axk19@psu.edu.

My workplace is interested in training, when will you be offering classes?

If you are interested in any of the current programs or would like to discuss training for your organization, email ce@york.psu.edu or call Patty Bowen at 717-771-4032.

Counseling Services Information for Fall 2020

Will counseling services continue to be available to students?

The Counseling Center is providing all services remotely for the fall 2020 semester in order to support social distancing recommendations while preserving quality of services. Services will be facilitated through Zoom and telephone meetings. Services that can be provided include screenings, check-ins, referral to community resources, and counseling if needed and clinically appropriate. Please note that available services to students may be impacted by location of residence if outside of Pennsylvania. Referrals can be made to additional services in student’s local area, if necessary.

Students are encouraged to reach out to the Counseling Center at Penn State York through calling Sarah Bender in the Penn State York Counseling Center office at 717-771-4088 or emailing her at slb6315@psu.edu. Students are urged to use email for scheduling purposes only due to HIPAA standards and not being appropriate for crisis management. If urgent concerns or crisis concerns exist, do not wait for a response from the counseling center. Please immediately reach out to emergency services noted below.
Additional information will be forth coming about psychiatric and medication management services available to students starting in fall 2020 through a contract between Penn State and Mantra Health.

How do I access immediate support in the event of an emergency such as suicidal, homicidal, or self-injurious ideation, planning, intent, or actions?

If support is needed for urgent or emergency concerns when the counseling office is not open, it is recommended that individuals reach out to Penn State Crisis Line available 24/7 to students, staff, and faculty of Penn State at 1-877-229-6400. National CrisisTextLine.org will also continue to be available by texting “LIONS” to 741741. Emergency assistance is also available through local Crisis Intervention Resources (York Hospital 717- 851-5320 or 1-800-673-2496; True North Wellness 1-866-325-0339 or 717-637-7633).

What are some self-help resources that are available to students?

WellTrack

Students are encouraged to access additional support resources including WellTrack (available at WellTrack.com or in the iPhone and Android App Store). WellTrack has tools for assessing stress, anxiety, and depression as well as mood check tools and educational information on self-management of anxiety and depression.

BetterHelp

External telehealth counseling services are available including the following programs:

BetterHelp is a telehealth counseling service offered through the Penn State Student Health Insurance Plan. They do accept payment outside of the Student Health Insurance Plan, as well.

Life Hacks through University Park Counseling Psychological Services (CAPS)

University Park CAPS is offering drop-in support opportunity for all PSU students at ALL campuses– Life Hacks at Home. These begin with presentations focused on transitions and the associated stress students may be experiencing. CAPS clinicians will describe coping strategies for reducing distress and increasing wellbeing. This will be followed by small group discussions facilitated by CAPS clinicians. It is designed for all students, both undergrad and graduate. The dates and times for these services will vary so please check the website below for the most up to date information. Please note – this is NOT a therapy group.

More information and how to get started with Virtual Life Hacks

You@PSU

You@PSU is a unique and free web portal dedicated to student health, happiness and success. You@PSU emphasizes individual wellbeing and self-awareness in order to connect students to information, campus resources, peers and opportunities—whenever they need it.

You@PSU was created to mirror the lifestyle of college students. With expertise in three main areas — Succeed, Thrive and Matter —You@PSU helps students assess and improve their health, sense of purpose and life trajectory. You@PSU works best when answers are honest and open. For that reason, all personal information that students provide on You@PSU is kept private.

Step 1:  Visit https://you.psu.edu. On the homepage, students can get a breakdown of the portal or just jump right in.
Step 2:  Students, faculty and staff can sign up using their university email account. As an extension of campus, You@PSU keeps all personal information that students provide on the You@PSU portal private.
Step 3:  Discover. Once inside, students can start to customize their profile or take one of three Reality Checks. Both features are designed to cater content like tips, quizzes, videos and campus resources based on general needs and interests of individual students.
Step 4:  Revisit. The You@PSU portal is intended to be used throughout a student’s college life. With changing content and dynamic tools, there’s a use for YOU from move-in day to landing that first job.

Columbia Protocol App

Additionally, students can seek out the Columbia Protocol App for support with assessing for suicidal ideation and concerns (available in the iPhone and Android App Store). If there is ever concern about immediate risk of harm to self or others, students are encouraged to seek out immediate support through crisis resources (see above) or 911.

Educational Information

Educational information is also available for working to address distress that is experienced in relation to current concerns about the COVID-19 pandemic:

Graham Fellows Program for Entrepreneurial Leadership

How is the Graham Fellows Program for Entrepreneurial Leadership (Graham Fellows Program) operating this spring?

The Graham Fellows Program is continuing to operate remotely with limited office hours on campus. The Graham Center for Innovation and Collaboration will be open Tuesdays and Wednesdays from 10:00 a.m.–2:00 p.m., excluding wellness days. At this time, student programs will continue to be offered remotely. Learn more about the Graham Fellows Program.

The Graham Fellows Program is currently accepting applications for the spring semester. If you have question about the program or how to apply, you may contact Allan Lehman, director of the Graham Center for Innovation and Collaboration, at asl167@psu.edu or 717-771-8408 or Beth Brennan at meb58@psu.edu or 717-771-8407.

Information Technology

Are the computer labs on campus open?

The computer labs on campus are open Monday–Friday, 8:00 a.m.–6:00 p.m.

Help Desk assistance is available virtually Saturday, 10:00 a.m.–4:00 p.m. and Sunday, 12:00–5:00 p.m.

Can faculty and students get remote access to campus computer labs?

Yes, they can. WebLabs, a new service, allows faculty and students remote access to Penn State York lab computers. Engineering students will also have access to the Engineering Computer Lab (Room 5 Romano) to access engineering-specific software. One important note is that all users of WebLabs must be enrolled in Duo two factor authentication (2FA). Students are currently not required to be enrolled in 2FA, but that will change after the semester is over.

What can I do if I need technology assistance?

Students with unmet technology needs should contact Penn State IT at 814-865-HELP (4357) or ITservicedesk@psu.edu for individual arrangements.

Faculty and staff with technology needs should call 717-771-4080 or email ykhelpdesk@psu.edu for assistance.

Lee R. Glatfelter Library Information

Are there additional resources available to us during this time?

The Remote Resources for Penn State Library Users web page is continually updated to include new, temporary resources. Make sure to check out the link to the Temporary and Expanded Access to Vendor and Publisher Resources.

What are the hours for the Lee R. Glatfelter Library during this period?

The Library will be on closed on Friday, April 2.

February 22–May 7, 2021
Monday-Thursday: 9:00 a.m.-6:00 p.m.
Friday: 9:00 a.m. – 4:00 p.m.
Closed weekends

The Libraries’ Ask a Librarian service, offering live chat and email support, is also available.

What if I need help with an assignment or with research?

Joel Burkholder, reference and instruction librarian, will be available via email (jmb7609@psu.edu), phone (717-771-4024), and Zoom. If you are unable to reach him, please call 717-771-4020 or email UL-YORK@lists.psu.edu. The Libraries’ Ask a Librarian service, offering live chat and email support, is available.

Will students have access to textbooks currently on course reserve in the library?

If there is an acceptable e-book option for a textbook currently on course reserve, the e-book is being purchased by the Libraries in order to help students during this semester. Please check the Library Resources in your Canvas course to see if your textbook is there.

Textbooks that are part of our physical course reserves are available for checkout from the main desk in the library. Usage of print course reserves will be very limited in the fall semester, due to a mandated 96-hour quarantine.

Please let the library staff know if you are having difficulty finding the material you need for your class and we will investigate all options for you.

Will we be able to come into the library to check out books?

Yes, but you will need to use the “I Want It” feature of the library’s online catalog to request books since the library stacks will be closed for browsing during the fall semester. Due to a mandated 96-hour quarantine of print materials, not all items may be available right away. Instead of the “I Want It” feature, you may see:

More than 48 percent of the Penn State University Libraries print collection is currently available digitally through this Emergency Temporary Access Service.

Is there anywhere in the library where I could access my remote (Zoom) classes?

The library study rooms will be serving a different purpose in Fall 2020. Previously reserved only for group study, they will now be used for individual study only. These rooms will serve as a quiet space for study and for participating in remote Zoom classes while on campus.

Students may reserve these rooms using our online reservation system. Check back for a link to the reservation system.

The furniture in the library has been rearranged to provide socially-distant quiet study spaces for students on both the lower and upper levels.

In addition to the computer workstations (see separate FAQ), there are over 50 seats in the library: some open seating, some at study carrels, some at tables, and some in study rooms.

Are there computers in the library for student use?

The number of desktop computers in the library will be greatly reduced, due to social distancing. However, we will have at least five computer workstations with cameras. Please bring your own headphones or earbuds.

We also have laptops and Chromebooks available for check out. If you are planning to use the areas set up on campus (outside the library) for participating in your Zoom classes, you will need to bring your own device. If you don't want to bring your own laptop to campus, check out one of our laptops or Chromebooks.

Will you be offering curbside pickup for library materials?

Yes, you can easily request library materials online using our "I Want It" feature and we will deliver them to your car.

After you receive notification that your materials are ready, just give us a call (717-771-4020) when you arrive we'll bring them out to you. Curbside pickup is available during the following hours:

January 18–May 7, 2021
Monday–Friday: 11:00 a.m.–2:00 p.m.

Will we be able to come into the library to read newspapers and magazines?

No, our newspaper and magazine subscriptions have been suspended for the fall semester. Full text is available online through Penn State University Libraries for the following, and many more, periodicals: The New York Times, The Wall Street Journal, The Washington Post, Bloomberg Businessweek, People, Sports Illustrated, and Time.

Use NewsFinder to find online access for newspapers.

To find magazines and journals, choose the E-Journals tab in the FIND box on the Penn State University Libraries homepage.

Nittany Success Center (NSC)

Is the Nittany Success Center (NSC) open on campus?

Yes, the NSC is open Monday – Thursday, 10:00 a.m. – 5:00 p.m. for limited services, while most services are offered remotely. Our tutoring services, study groups, academic coaching appointments and student disability resources are provided online for fall 2020. Limited accommodated exam proctoring and PC lab are available in the learning center.

Is tutoring still available during fall 2020?

Yes, the Nittany Success Center (NSC) is offering Synchronous Online Tutoring for FALL 2020 semester.

From the NSC webpage, click Request a Tutor to view our tutoring schedule, make appointments, review instructions for online tutoring, watch a video demonstrating how online tutoring works and directions for resetting your password.

How does Synchronous Online Tutoring work?

The tutoring session is conducted live with our current tutoring staff using an online platform. Both tutor and tutee need a webcam to view the session. Appointments are made through our current tutor scheduling software, york.mywconline.com. Click on the link below to view a demonstration of Synchronous Online Tutoring.

Online Synchronous Tutoring video demo

Do I need to use my Penn State email to login to the tutoring schedule?

Yes, you must login with your psu.edu email address. You may create any password; it doesn’t need to match your other PSU logins.

Do I need to set up an account in the scheduling system?

If you have used the NSC for tutoring or testing before we began remote learning, then NO, you already have an account created with your PSU email credentials. If you don’t remember your password, follow the directions online or below to reset your password

If you’ve never used NSC services, then YES, you must set up an account using your psu.edu email address. Creating an account takes a few minutes, you’ll need to answer five questions, including your nine-digit PSU ID# and create a password. Once you create an account you can login to schedule appointments.

How do I schedule an appointment?

Click on REQUEST A TUTOR from our webpage or Login to york.mywconline.com
Review written instructions listed on login page, review video demo about online tutoring sessions
Login with your PSU email and the password created for this account. You will be taken to the tutoring schedule.
Use the pull-down menu to select a specific course
Available appointments will be displayed
Select an available appointment, list a few details about content you would like to cover with the tutor and your name will be added to the schedule.
Once an appointment is scheduled, an email is sent to the tutor and tutee with appointment details.

How do I meet my tutor for online tutoring?

Tutor and tutee login to the tutoring schedule using a device with a webcam
Login to york.mywconline.com using your psu.edu email address and password created for this account.
Click on your appointment just a few minutes before your scheduled time.
Click on START OR JOIN ONLINE CONSULTATION at the bottom of the page.
The screen will display the live webcam images of tutor and tutees, with a shared whiteboard for writing or sharing content, a pull-down menu allows the addition of math symbols.
Click on ? on menu bar for more information about online features.

What should I do if I need my password reset?

If you need your password reset, send an email to muv92@psu.edu or ksm5346@psu.edu

Can study groups meet online?

Yes, tutoring sessions can include multiple students. Groups of five or less is recommended for an online study group.

Is the Test Center open for proctoring?

The NSC offers limited proctoring appointments to comply with social distancing recommendations. Students should email Peggy Violette at muv92@psu.edu directly to arrange accommodated exam appointments at least four days in advance of the exam date.

What should I do if I need to discuss resources for disability related challenges?

Peggy Violette, campus liaison for Student Disability Resources (SDR), has reached out privately to students who are currently registered with the NSC for disability services to provide additional information and resources about online accommodations. Registered students should contact Peggy with accommodation and accessibility concerns and continue to monitor email for updates.

Students applying for accommodations while we are working remotely should email Peggy Violette, muv92@psu.edu, to schedule an appointment to discuss available resources and accommodations. Intake meetings for new students registering for Student Disability Resources (SDR) can be accomplished remotely. We can confer through email, phone, or a Zoom online meeting.

Temporary accommodations are available for temporary injuries such as a concussion or extended recovery from illness. Please contact Peggy Violette directly to make temporary accommodation arrangements.

PLEASE NOTE: Accommodations are not retroactive. Accommodations are effective upon the provision of appropriate disability documentation and completion of an SDR Intake meeting, ADA paperwork, and delivery of an accommodation letter to faculty. Any questions or concerns about accommodations or accessibility should be directed to Peggy Violette, muv92@psu.edu.

Student Affairs and Services

How are student activities, clubs, and organizations affected?

Student Government Association (SGA) and the University Programming Board (UPB) are continuing to meet and provide programs for students. Clubs and student organizations are meeting to varying degrees – contact Sarah for specifics. If you are a club leader and are interested in holding virtual activities/meetings, please contact Sarah Guillen, associate director, for assistance. The student affairs staff can help clubs and organizations keep connected with students.

Am I able to use spaces in the Joe and Rosie Ruhl Student Community Center (Ruhl Center), including the Fitness Center, Gyms, or Student Affairs Office?

At this time, the Ruhl Center is not open for student use. We expect to reopen on February 15, 2021.

Rosie’s Café – The café is closed now through February 15, 2021. When the Ruhl Center is open, the café is operating Monday–Thursday, 10:00 a.m.–4:00 p.m. All transactions are cashless, debit/credit and Apple or Google Pay can be used. Menus are published online at the Dining Services website.

Fitness Center – The fitness center will reopen February 15, 2021. Reservations are required and will be made online. Workout appointments are 75 minutes in length. Students should come dressed to work out, as locker rooms are not available. Capacity in the center will be greatly reduced. Hours for the semester are Monday–Thursday, 9:00 a.m.–4:00 p.m.

Fitness Classes – Student affairs will continue to offer virtual yoga via zoom on Wednesdays at 1:00 p.m. Email Cynthia Jones for the Zoom link.

Multiactivity Court (MAC) – The MAC is open Monday–Friday, 9:00 a.m.–4:00 p.m. and can be accessed via the 2nd floor Control Desk. Students must bring their own equipment and come dressed to play as locker rooms are not available.

Game Room – The Ruhl Center game room will be closed during the fall semester due to social distancing requirements. We hope to reopen the space in the fall with a new look!

Student Affairs Office – The office is operating remotely now through February 15. Beginning February 15, 2021, in-person office hours are Monday–Thursday, 10:00 a.m.–2:00 p.m., and other times are available by appointment. Most student affairs team members are working remotely and, at times, on campus. All staff continue to be available via their office phone extensions and email addresses Monday–Friday, 8:00 a.m.–5:00 p.m. Even though we may not be on campus, we are still here for you.

I am a student who is hurting financially. Is there any support available for students who may be experiencing difficulty?

Penn State has Student Emergency Funds that can help students experiencing financial difficulty. Contact Scott Simonds for more information.

I have purchased the Penn State Student Health Insurance Plan (SHIP). How do I access coverage if I need to see a doctor?

Details about the Student Health Insurance Plan (SHIP), including coverages, customer care contact information, and a provider directory, are available through the First Student website. For more information, students may contact the Student Insurance Office at 814-865-7467 or e-mail uhs-insurance@psu.edu.

Talent Search York

Is the Penn State Talent Search York and/or the Educational Opportunity Center main office open during this time?

The Penn State Talent Search York and the Educational Opportunity Center main office is open Monday through Friday from 8:00 a.m.–5:00 p.m. by appointment, email, and phone. The office is in room 326 in the Lee R. Glatfelter Library of Penn State York until September 1, 2020. Please call 717-771-4146 to speak with a representative or to schedule an appointment.