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  2. Adult Learners
  3. Professional Development

Supervision Essentials

The Supervision Essentials Series is a training series designed to help you become a more effective and efficient leader. The classes are designed for first level supervisors, managers new to supervising others, individual contributors likely to move into supervision, or experienced managers who would like a refresher. The updated content in the modules of this series includes topics that reflect current challenges faced by today’s managers in the workplace.

Supervisor Roles and Responsibilities 

Course Content

Module 1: Meeting Supervisory Responsibilities

· The Transitions to Supervision

· Supervisory Roles and Skills

· Values and Ethics

· Management Approaches and Styles

Module 2: Communicating Effectively

· Interpersonal Communication

· The Elements of a Message

· Communication Barriers and Problems

· Effective Listening

Module 3: Building Work Relationships

· Interpersonal Styles

· High Quality Work Relationships

· Strengthening Work Relationships

· Building Trust with Employees

Module 4: Leading Others

· Characteristics of Effective Leaders

· Leadership Focused Areas

· Providing Excellent Direction

· Delegating Effectively

Managing Employee Performance

Course Content

Module 1: Setting the Stage for Excellent Performance

· Performance Management

· What Motivates Employees

· Supervisor as Performance Manager

· Expectations for Excellence

Module 2: Clarifying Expectations and Observing Performance

· SMART Performance Objectives

· Setting Standards and Measures

· Communicating Expectations

· Observations and Performance Data

Module 3: Coaching and Providing Feedback

· Supervisor as Coach

· Providing Effective Feedback

· Developing Coaching Skills

· Planning a Coaching Session

Module 4: Dealing with Challenging Performance Situations

· Performance Improvement Sessions

· Positive Approach to Discipline

· Planning for Performance Improvement

· High-Quality Performance Evaluations

Solving Problems and Managing Priorities

Course Content

Module 1: Managing Time and Priorities

· Identifying Priorities

· Maintaining Focus

· Dealing with Time Wasters

· A Goal-Based Approach to Time Management

Module 2: Solving Problems

· Problems Faced by Supervisors

· The Six-Step Problem-Solving Process

· Tools and Techniques for Solving Problems

· Applying Tools to Current Problems

Module 3: Resolving Conflicts

· Causes and Nature of Interpersonal Conflict

· Conflict Resolution Styles

· Planning Positive Resolutions

· Guidelines for Positive Interactions

Module 4: Supervising Projects

· What is a Project?

· Project Stages and Elements

· Tools for Project Planning, Coordination and Monitoring

· Reducing Project-Related Problems

Developing Individuals and Teams

Course Content

Module 1: Interviewing and Selecting Employees

· Behavioral Interviewing

· Planning the Interview and Developing Questions

· Conducting Effective Interviews

· Legal Considerations in Employee Selection

Module 2: Developing Employee Skills

· The Supervisor’s Role in Skill Development

· Determining Employee Needs for Development

· On-The-Job Training and Coaching

· Tips for Effective Classroom Training

Module 3: Developing a Team

· Characteristics of Effective Teams

· Developing Teams for Success

· Reducing Barriers to Teamwork

· Virtual Teams

Module 4: Building a Positive Work Climate

· Employee Interactions, Work Climates and Performance

· Respect in a Diverse Workforce

· Dealing with Difficult Behavior in Others

· Keeping on Top of Stress

Contact for class information

Professional Development

  • 15-hour Assisted Living Administrator Training
  • Accelerated Personal Care Home Administrator Training (PCHA, 100 Hours)
  • Basic Grant Writing
  • Certified Recovery Specialist 54-Hour Training
  • Child Development Associate (CDA) Credential
  • Critical Incident Stress Debriefing: Responding to Complex Trauma (CISD)
  • Cultural Diversity in the Workplace
  • Fundamentals of Cybersecurity
  • LGBTQ+ Topics
  • Manufacturing Mathematics
  • Nursing Home Administrator 120-Hour Training Program
  • Remote Teaching: Tools, Tips and Hints
  • Society for Human Resource Management (SHRM) Courses

    • Learning System Certification Preparation (MGMT 9436)
    • Essentials of Human Resources (MGMT 9435)
    • SHRM Learning System Course
  • Supervision Essentials
  • Workforce and Career Development Certificate Program
  • Workplace Languages

See Also

  • Other Programs for Adult Learners

Contact Us

Patty Bowen, M.Ed.
Director of Continuing Education
pab166@psu.edu
717-771-4032

Tara Eisenhard
Education Program Assistant
tze5119@psu.edu
717-771-4197

Nicole Hammond
Education Program Assistant
ndh5292@psu.edu
717-771-4197

Edward M. Elias Science Building
Room 115

Penn State York

1031 Edgecomb Avenue
York, PA 17403-3326
717-771-4000
Locations of Penn State’s campuses throughout Pennsylvania with Penn State York highlighted

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Situated on 51 beautiful hillside acres overlooking the historic city of York in south-central Pennsylvania, Penn State York offers a small, engaging college environment with all the resources of a major research university.
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