The Supervision Essentials Series is a training series designed to help you become a more effective and efficient leader. The classes are designed for first level supervisors, managers new to supervising others, individual contributors likely to move into supervision, or experienced managers who would like a refresher. The updated content in the modules of this series includes topics that reflect current challenges faced by today’s managers in the workplace.
Supervisor Roles and Responsibilities
Course Content
Module 1: Meeting Supervisory Responsibilities
· The Transitions to Supervision
· Supervisory Roles and Skills
· Values and Ethics
· Management Approaches and Styles
Module 2: Communicating Effectively
· Interpersonal Communication
· The Elements of a Message
· Communication Barriers and Problems
· Effective Listening
Module 3: Building Work Relationships
· Interpersonal Styles
· High Quality Work Relationships
· Strengthening Work Relationships
· Building Trust with Employees
Module 4: Leading Others
· Characteristics of Effective Leaders
· Leadership Focused Areas
· Providing Excellent Direction
· Delegating Effectively
Logistics
Dates: Wednesdays, November 3–November 24, 2021
Times: 5:00-9:00 p.m.
Location: Virtual instructor-led training via Zoom videoconferencing
Cost: $745 per person
If Interested in this class, please fill out the form at the bottom of the page or call 717-771-4032 or 717-771-4197
Managing Employee Performance
Course Content
Module 1: Setting the Stage for Excellent Performance
· Performance Management
· What Motivates Employees
· Supervisor as Performance Manager
· Expectations for Excellence
Module 2: Clarifying Expectations and Observing Performance
· SMART Performance Objectives
· Setting Standards and Measures
· Communicating Expectations
· Observations and Performance Data
Module 3: Coaching and Providing Feedback
· Supervisor as Coach
· Providing Effective Feedback
· Developing Coaching Skills
· Planning a Coaching Session
Module 4: Dealing with Challenging Performance Situations
· Performance Improvement Sessions
· Positive Approach to Discipline
· Planning for Performance Improvement
· High-Quality Performance Evaluations
Solving Problems and Managing Priorities
Course Content
Module 1: Managing Time and Priorities
· Identifying Priorities
· Maintaining Focus
· Dealing with Time Wasters
· A Goal-Based Approach to Time Management
Module 2: Solving Problems
· Problems Faced by Supervisors
· The Six-Step Problem-Solving Process
· Tools and Techniques for Solving Problems
· Applying Tools to Current Problems
Module 3: Resolving Conflicts
· Causes and Nature of Interpersonal Conflict
· Conflict Resolution Styles
· Planning Positive Resolutions
· Guidelines for Positive Interactions
Module 4: Supervising Projects
· What is a Project?
· Project Stages and Elements
· Tools for Project Planning, Coordination and Monitoring
· Reducing Project-Related Problems
Developing Individuals and Teams
Course Content
Module 1: Interviewing and Selecting Employees
· Behavioral Interviewing
· Planning the Interview and Developing Questions
· Conducting Effective Interviews
· Legal Considerations in Employee Selection
Module 2: Developing Employee Skills
· The Supervisor’s Role in Skill Development
· Determining Employee Needs for Development
· On-The-Job Training and Coaching
· Tips for Effective Classroom Training
Module 3: Developing a Team
· Characteristics of Effective Teams
· Developing Teams for Success
· Reducing Barriers to Teamwork
· Virtual Teams
Module 4: Building a Positive Work Climate
· Employee Interactions, Work Climates and Performance
· Respect in a Diverse Workforce
· Dealing with Difficult Behavior in Others
· Keeping on Top of Stress
Logistics
Dates: Wednesdays, October 6–October 27, 2021
Times: 5:00–9:00 p.m.
Location: Virtual instructor-led training via Zoom videoconferencing
Cost: $745 per person
If Interested in this class, please fill out the form at the bottom of the page or call 717-771-4032 or 717-771-4197